Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The role involves responding to customer inquiries, resolving issues, processing orders, executing sales campaigns, and achieving performance metrics in a remote environment.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Manage a portfolio of SaaS customers, build relationships, monitor usage, prevent churn, handle support and troubleshooting, identify upsell/renewal opportunities, and relay customer feedback to product and engineering.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

The role involves training individuals to enhance their people skills in a fully remote environment while promoting life insurance services.

Join Shaper Capital to be part of a mission-driven team focused on building transformative companies. Candidates with sales or go-to-market experience are encouraged to express interest for future opportunities.

Lead post-sale implementations for multiple K-12/EdTech clients: manage data integration, system configuration, initial admin training, documentation, CRM updates, troubleshooting/escalation, and handoff to customer support while maintaining high satisfaction and implementation metrics.

Participants will gain hands-on experience in data management and research within the sponsorship industry through structured learning and supervised exercises.

The Editorial Internship involves writing original articles, working with SEO, editing posts, analyzing traffic data, and managing social media posts. The intern will learn about digital publishing and contribute to content creation for various brands.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.