Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The Customer Adoption Manager will lead strategy and initiatives for customer adoption in the homebuilding sector, driving operational changes and managing relationships with high-value clients.

Provide support for construction projects, perform safety audits, analyze data, educate stakeholders on EHS requirements, and lead safety initiatives.

The Virtual Tech Assistant provides live technical support during depositions, ensuring a smooth experience for clients using Steno's technology. Responsibilities include troubleshooting video/audio issues and ensuring client satisfaction through effective communication.

Provide technical customer support and troubleshooting for a healthcare patient-journey SaaS, handle bug escalation and data requests, support product implementations, translate technical issues for engineering, and improve documentation and processes while serving as the voice of the customer.

Manage enterprise publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, coordinate escalations with internal teams, provide product expertise, educate publishers, and drive growth and retention.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

Own day-to-day client relationships for enterprise accounts, drive account health and growth, support commercial activities (SOWs, renewals), partner with delivery teams to ensure successful execution, and mentor for future portfolio ownership within a fast-paced consulting environment.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

As a Customer Success Manager, you'll guide municipalities in using fleet management software for waste management, ensuring customer satisfaction and product utilization to achieve their goals.

The Associate Solution Consultant at Five9 supports the sales team by demonstrating cloud contact center solutions, creating proofs of concept, and communicating customer needs and product feedback to various teams.