Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.

As a Sales Engineer, support the Enterprise sales team by providing technical expertise, leading demos, and designing solutions to drive sales for Meter's networking solutions.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Join the CommerceIQ Talent Community to be considered for future roles in Customer Success, Sales, Marketing, Product Management, and G&A. Candidates will engage with cutting-edge e-commerce technology and be part of innovative teams.

The Client Experience Manager will ensure client success by translating business objectives into solutions, overseeing campaigns, and educating clients on the Clinch platform.

Lead customer education, adoption, marketing, and advocacy to drive product adoption, retention, and expansion. Build and scale Absorb Academy, create adoption playbooks with Product, develop advocacy and reference programs, and partner with GTM/Sales to convert engagement into revenue.

Lead customer onboarding from contract to adoption: configure environments (SSO, integrations, workspaces), run trainings and launches, manage enterprise rollouts, apply change management, build repeatable playbooks, and feed implementation insights into education and product.

Manage a portfolio of mid-market Gaming & Entertainment/Media advertisers to drive retention, revenue expansion, and platform adoption. Serve as a strategic advisor, lead onboarding and business reviews, optimize campaigns using data, identify upsell opportunities with Sales, monitor account health, and collaborate cross-functionally to improve playbooks and customer outcomes.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

The Client Strategy Manager will manage client relationships, develop commercial strategies, and ensure client success through proactive engagement and support. This role includes account management, upselling, and enhancing client engagement with the firm's analytics services.