Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Lead customer retention, adoption, and account expansion for autonomous and unmanned systems in the federal sector. Drive onboarding, time-to-value, product adoption, cross-selling, and collaborative product feedback. Track KPIs, run QBRs and retrospectives, and balance early TTV with long-term profitability to grow the domain and maintain high hero satisfaction and low churn.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Act as a technical Customer Success Manager: become a product subject-matter expert, facilitate and monitor EDI/integration setups, troubleshoot issues, onboard customers, collect and prioritize feedback with internal teams, write technical documentation, and support high-volume Open Enrollment periods.

Own relationships with large, high-potential accounts to drive retention and growth. Onboard and train new clients, identify upsell/cross-sell opportunities, proactively resolve issues with cross-functional teams (Sales, Client Services, Medical Affairs), handle order/billing cases, and develop account growth strategies to maximize client satisfaction.

Lead creation of an AI-driven technical training org and modular content library for Nerdio products (AVD, Windows 365, Intune). Build customer and partner certification programs, align cross-functional stakeholders, measure training impact on revenue and support, embed content into product releases, and manage and coach a technical training team.

Manage a book of ~30–35 K12 accounts ($3M ARR) to drive retention and expansion. Lead multi-stakeholder engagements, executive QBRs/EBRs, renewal strategy, cross-functional alignment, adoption and ROI planning, mentor CSMs, and track health in Gainsight, Salesforce, and Gong.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.

Serve as a strategic advisor for dealership clients to drive product adoption, onboarding, reporting analytics, and financial analysis of warranty claims. Manage account relationships, lead meetings, identify performance gaps, escalate issues, and advocate customer needs to product and cross-functional teams. Support escalations, mentor peers, and contribute to process improvements to increase operational efficiency, customer satisfaction, and long-term client retention.

Serve as primary client contact to drive successful SaaS implementations and adoption for community-based organizations. Oversee configuration, deliver training, monitor usage and satisfaction, troubleshoot issues, and collaborate with Sales and Product to optimize outcomes and retention. Proactively identify risks and opportunities to improve client outcomes.

As a Senior Claims Consultant, you will investigate, evaluate, and resolve insurance claims, ensuring satisfaction while navigating complex legal liabilities.