Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Manage an assigned portfolio of government grants and contracts from execution through renewal, ensuring compliance, reporting, performance, and accurate revenue recognition. Coordinate negotiations, legal reviews, audits, monitoring responses, deadlines, deliverables, and funding-agency communications. Partner with Finance, Legal, Development, Program, and leadership teams to mitigate risk, improve processes, maximize earned revenue, and support successful onboarding and performance of new federal and state awards.

Own SMS carrier and provider operations, including 10DLC brand and campaign registrations, RCS agent applications, provisioning requests, and toll-free verification. Manage provider communications and tickets through resolution, track approval workflows, and coordinate with Customer Success, Support, Product, and Sales. Maintain operational runbooks and reporting on registration volumes, approval times, and rejection reasons while ensuring SMS deliverability and carrier compliance.

Own the end-to-end B2B2C enrollment funnel for Customer Success, including reporting, data modeling, funnel metrics, dashboards, attribution, and operating cadences. Identify data and process gaps, deliver decision-ready recommendations, lead stakeholder reviews, and drive cross-functional improvements across Operations, Customer Success, Marketing, and Engineering. Lead annual Customer Success planning for capacity, territories, quotas, incentives, roadmaps, and targeting.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Build and maintain the pre-sales technology platform, including lead routing, account assignment, territory management, pipeline automation, revenue intelligence, and AI-assisted selling. Integrate Salesforce, marketing automation, AI platforms, data providers, and sales engagement tools. Partner with Sales, Marketing, and Operations leaders to identify bottlenecks, improve seller productivity, evaluate emerging technologies, and deliver scalable systems that support the customer lifecycle.

Administer Epic’s corporate identity, access, endpoints, applications, devices, and employee IT support. Manage onboarding and offboarding, access reviews, authentication and device standards, MDM provisioning, asset inventories, procedures, and audit evidence. Support SOC 2 or similar compliance activities, security reviews, and incident response while partnering with infrastructure and people operations. This is a fully remote, US-based role supporting a global engineering team.

The Chief Operating Officer will report to the CEO and oversee company locations, store leaders, operational infrastructure, organizational structure, and growth initiatives. Responsibilities include developing business strategies, improving sales, profitability, cash flow, processes, and staffing, managing vendor relationships, and building a strong company culture. The role requires senior operational leadership, P&L accountability, startup experience, staff development, service expertise, and knowledge of state and local laws.

Architects, documents, and improves enterprise business processes spanning lead generation, business development, project delivery, billing, revenue recognition, and cash application. Partners with business, finance, operations, technology, and executive stakeholders to create process maps, governance standards, transformation roadmaps, and future-state designs. Facilitates workshops, identifies risks and control gaps, supports ERP modernization, evaluates workflow improvements, and develops executive-ready recommendations and documentation. Travel up to 10% is required.

Own the go-to-market systems function across Marketing, Sales, and Customer Success. Administer and govern HubSpot, orchestrate Clay and Unify integrations, design scalable workflows and lifecycle processes, prioritize high-impact improvements, document systems, and translate cross-functional needs into reliable GTM plays. The role also requires testing, QA, stakeholder enablement, and strategic use of AI and modern GTM tools.

Thiess is accepting resumes for a talent pipeline to identify candidates for future mining, resource solutions, land reclamation, engineering, and site-based opportunities across the United States. Applicants should submit an up-to-date resume, areas of interest, and any relevant certificates. The recruiting team will retain submitted information and contact candidates when suitable openings arise. Selected U.S. employees must complete applicable post-offer drug, alcohol, medical, and qualification checks.