Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provides executive and operational support to the founders, managing calendars, inboxes, travel, leadership meetings, action items, hiring coordination, candidate pipelines, finance coordination, market research, marketing support, and ad-hoc projects. The role begins with administrative execution and expands into cross-functional project management, process design, and strategic initiative support. It requires high autonomy, discretion, sound judgment, strong communication, ownership, and the ability to organize a fast-paced startup environment.

Reviews annotated college football images and video clips for accuracy, consistency, and adherence to project guidelines. Identifies errors, incomplete or inconsistent annotations, provides actionable correction feedback, and flags recurring or unclear issues. The role requires strong college football knowledge, attention to detail, critical thinking, clear written communication, and independent work in a remote environment.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Own high-impact cross-functional operating constraints from discovery through measurable resolution. Diagnose root causes across domains, design and build process, automation, governance, or organizational solutions, mobilize teams without direct authority, drive adoption, measure outcomes, and establish durable ownership. The role requires systems thinking, analytical rigor, prioritization, executive communication, and sustained implementation to create operating leverage across the company.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Conduct quality assurance reviews of Commercial General Liability and Errors and Omissions claims files. Analyze claim-handling trends, prepare leadership reports with improvement recommendations, lead calibration sessions, communicate findings, coach associates, and support training for claims leadership and frontline staff. Ensure adherence to claims procedures, coverage requirements, legal and regulatory standards, and settlement practices while collaborating with regional and line-of-business leaders.

Leads business and revenue operations across D2C, B2B2C, and B2B markets. Owns strategic planning, KPI development, forecasting, dashboards, lead-to-cash optimization, process improvement, operational tooling, order management, fulfillment, and cross-functional initiatives. Partners with executive, sales, finance, customer success, product, and engineering leaders to improve revenue predictability, automate workflows, support market expansion, and build high-performing teams.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Leads Wrike’s global GTM Operations function across Sales, Customer Success, and Marketing. Responsibilities include revenue planning, quota allocation, territory design, capacity modeling, retention and growth program management, executive operating cadences, commercial governance, and deal-process optimization. The role manages a global team of up to 15 operations partners and analysts while advising executive leadership on SaaS metrics, forecasting, compensation, and cross-functional revenue execution.

Owns strategy, standards, and best practices for recipe and application/task configuration processes. Analyzes customer workflows, gathers requirements, builds scalable solutions, establishes quality assurance and governance practices, manages intake and prioritization, and drives automation and continuous improvement. The role partners with Product, Client Services, Support, and external providers to ensure accurate, consistent, and efficient implementation delivery.