Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

Own and scale marketing-to-sales operations infrastructure across Salesforce, Marketo, Clay, Qualified, and related systems. Manage lead lifecycle architecture, routing, scoring, enrichment, deduplication, data quality, conversational marketing workflows, and funnel optimization. Partner with Marketing, Sales, SDRs, Business Systems, and vendors to improve pipeline quality, speed to lead, and sales efficiency. Implement AI-enabled automation, oversee tool budgets, and support system migrations and process governance.

Lead and coach a team of Technical Customer Support Specialists; own escalation playbooks, KPIs, and L2 technical investigations. Partner with Product and Engineering to resolve systemic issues, hire and onboard new reps, and ensure empathetic clinician-centered support.

Supports regional and property managers in operating apartment communities nationwide. Responsibilities include leasing, marketing, staffing, training, inspections, maintenance coordination, resident issue resolution, compliance, reporting, budgeting, and serving as interim property manager. The role requires weekly assignments involving 90% travel, including extended student-housing turnover assignments, weekends, air travel, and use of a personal vehicle.

Leads and scales Temporal’s global technical support organization for complex developer and infrastructure issues. Establishes support operations, SLAs, triage, escalation, incident response, RCA, quality, staffing, and performance systems. Develops technical talent, reduces avoidable Engineering escalations, improves customer communications, and partners cross-functionally to convert support insights into product and documentation improvements. Represents Temporal in strategic escalations, critical incidents, enterprise support discussions, and executive readouts.

Build and run UTOPIA’s operating backbone across finance, compliance, HR, infrastructure, governance, communications, and cross-entity performance. Oversee fund and studio finance with the CFO, including budgeting, NAV, capital calls, LP reporting, treasury, audits, and carry mechanics. Lead regulatory readiness, AML/CFT policies, filings, board operations, vendor strategy, business continuity, hiring, compensation, immigration, and scalable operating systems across a regulated investment platform and venture studio.

Supports the Director of Operations and senior team with office management, supplier coordination, facilities support, meeting and visitor arrangements, courier logistics, stock control, customer enquiries, administrative projects, and operational planning. The role maintains office efficiency, liaises with clients and suppliers, manages records and procedures, and supports the London Production Centre while delivering professional, confidential service.

Provides customer support through phone and virtual chat by educating customers, resolving concerns, documenting interactions, handling complex requests, and following up proactively. The role requires active listening, empathy, professionalism, timely issue resolution, accurate account updates, and collaboration within a hybrid contact center environment. Employees also complete assigned tasks, attend meetings, maintain a safe workspace, and support continuous improvement through customer feedback.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Own Ditto’s ambassador program and campus growth operations across 733 college campuses. Recruit, train, support, and manage distributed student ambassadors; create repeatable launch playbooks; oversee campus campaigns, supplies, budgets, and reporting; gather student feedback; coordinate with marketing, product, matching, and support teams; and hire the community organization as it scales.