Top Remote Customer Success & Experience Jobs in Providence, RI

Join Kooth's Talent Network to connect with future opportunities in various roles related to youth mental health support, marketing, and clinical operations.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

Lead and rebuild Customer Success, Support, and Advisory/Delivery into a product-centric, technical, single-relationship organization. Design and roll out a journey-based customer lifecycle operating model, own retention and health scoring, implement AI-enabled tooling, hire and upskill technical CSMs, define RACI and operating rhythms, and transition energy solutions delivery into a client-facing advisory function.

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Lead end-to-end client implementation engagements for LearnLux's financial wellbeing platform. Manage cross-functional teams, project plans, timelines, and stakeholder communications to ensure successful onboarding, adoption, and high-quality delivery. Drive process improvements, resolve issues, and operate effectively in a fast-paced, remote startup environment.

Embed as the primary technical authority for post-sales customers to guide deployment architecture, onboarding, and adoption of agentic AI development workflows. Lead end-to-end onboarding and remediation engagements, design repeatable reference architectures, translate complex environments into secure network/identity/infrastructure patterns, capture product feedback, and document scalable delivery patterns to drive customer outcomes.

Manage client onboarding, deliver demos and migrations, provide high-level support and troubleshooting, track feature requests and CRM data, build relationships to drive upsell/cross-sell, prevent churn, and coordinate with sales, support, and leadership.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.