Top Remote Customer Success & Experience Jobs in Providence, RI

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.

Manage client relationships to drive adoption, retention, and success with Teachstone solutions. Lead onboarding, implementation, renewals, health monitoring, reporting, and proactive communication. Serve as client advocate, deliver presentations, gather feedback, and collaborate cross-functionally to optimize product usage and outcomes.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Provide technical, customer-facing implementation and support for Watershed. Build and maintain data pipelines and API integrations, create reports and dashboards, consult on best practices, automate deployment workflows (CI/CD), troubleshoot issues, train clients, and occasionally contribute to core product updates to help clients act on learning data.

Serve as a senior client partner managing a portfolio of Global 1000 executive relationships, shape strategy and roadmaps, drive member retention and growth, orchestrate Gartner resources and analysts to deliver outcome-based value, support pre-sale to renewal lifecycle, and advise on product, P&L, innovation, and go-to-market priorities.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

Own a portfolio of 10–15 enterprise higher-ed accounts, build executive relationships, develop account growth strategies, spot expansions, partner cross-functionally, hire/manage junior associates, report on account health and forecasting, and shape enterprise account strategy.

Lead and build Momentive's Account Management team from scratch to own client health, retention, and expansion. Define team structure, quotas, processes, and tools; hire, onboard, and coach Account Managers; manage assigned accounts and renewals; drive net revenue retention and expansion; partner cross-functionally; maintain Salesforce and forecast/report performance; develop playbooks and bring client feedback into product discussions.

Own success, retention, renewal, and growth for strategic enterprise customers. Build executive partnerships, lead onboarding and adoption, run QBRs, and develop strategic Success Plans. Use AI-powered customer success tools to monitor health, predict risk, and surface expansion opportunities. Partner cross-functionally to resolve issues and influence product direction, design AI-assisted engagement workflows, and scale playbooks and automation to drive measurable business outcomes.