What You Will Accomplish:
- Ticket Management: Respond to all customer support tickets within our 2-hour SLA, ensuring timely resolution and exceptional customer experience
- Bug Resolution: Investigate, troubleshoot, and resolve technical issues across Eve's product suite, working closely with engineering teams when necessary
- Feature Request Coordination: Collect, document, and prioritize customer feature requests, serving as the bridge between customers and product development teams
- System Implementation Support: Assist customers with technical aspects of system setup, configuration, and integration with existing legal workflows
- Documentation: Maintain comprehensive knowledge base articles and troubleshooting guides to improve customer self-service capabilities
- Escalation Management: Identify and escalate complex technical issues to appropriate teams while maintaining customer communication throughout the resolution process
What We Are Looking For:
- Legal Tech Background: 2+ years of experience in legal technology support, with understanding of law firm operations and legal software ecosystems
- Support Systems Expertise: Proficiency with ticketing systems (Zendesk, Freshdesk, ServiceNow), CRM platforms, and support workflow management tools
- Technical Proficiency: Strong troubleshooting skills with SaaS platforms, APIs, and ability to explain technical concepts to legal professionals
- SLA Management: Proven track record of meeting aggressive response time requirements and maintaining high customer satisfaction scores
- Communication Skills: Exceptional written and verbal communication abilities, with experience presenting solutions to both technical and non-technical stakeholders
You Will Thrive in This Role If You Have:
- Experience with legal practice management software, case management systems, or legal AI tools
- Background in customer-facing technical roles with enterprise clients
- Strong analytical and problem-solving capabilities in fast-paced environments
- Familiarity with legal industry compliance requirements and data security standards
- Passion for customer success and building long-term client relationships
- Ability to work independently in a remote environment while collaborating effectively across teams
Benefits:
- Competitive Salary & Equity
- 401(k) Program & company match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks
Top Skills
What We Do
Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness, Eve leverages artificial intelligence to streamline case analysis, enhance decision-making, and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively, especially in an era where demands on legal professionals continue to grow.
Eve’s commitment to innovation is evident in their focus on speed, scalability, and reliability. The platform supports legal teams in managing high caseloads with fewer resources, reducing the time spent on routine tasks, and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach, Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs.
With a core belief in elevating legal practices through visionary tools, Eve is committed to reshaping the way legal professionals serve their clients, improving access to justice, and fostering a more efficient legal ecosystem.
Why Work With Us
You’ll join a high-performing team that thrives on collaboration, grit, and innovation. We value excellence, visionary thinking, and elevation as we tackle ambitious goals. Enjoy a supportive, growth-oriented environment with a robust benefits package, where everyone’s contributions are valued, and real impact in legal tech is made together.
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