Top Remote Customer Support Jobs in Portland, OR

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Run end-to-end renter support across three brands, administer and optimize Zendesk, maintain and retrain AI support automations, convert ticket trends into improved macros/workflows and documentation, handle complex escalations, keep Help Center and SOPs current, and own core support metrics and coverage coordination.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Participate in a 30-minute remote interview to describe daily customer support workflows in ServiceNow, walk through ticket management and features used, and provide feedback on pain points and workflow improvements.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide multi-channel client support for BHG Financial customers, manage pipelines, record interactions in CRM, become product SME, build internal and external relationships, and collaborate cross-functionally.

Provide front-line support for consumer and business banking customers via inbound calls, secure messages, chats and other digital channels. Resolve account servicing, onboarding reviews, access/password resets, basic ACH/wire inquiries, and transaction research while following KYC/CIP and BSA/AML guidelines. Use multiple systems to troubleshoot, document interactions, escalate complex issues, meet SLAs, and participate in testing, coaching, and ongoing training. Schedule flexibility for evenings, weekends, and holidays required.

Build and scale QA and enablement programs for email, chat, and phone support. Create scorecards, audits, calibration, coaching, and reporting. Own Help Center, macros, voice-and-tone standards, training, and AI-driven improvements to reduce contact rate and improve team performance.

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.