Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

As the Lending Manager, you will maintain lending licensing, oversee compliance, and support the legal department with communication and educational requirements.

The Customer Experience Program Manager oversees client programs focused on organic growth, managing relationships, ensuring quality delivery, and driving satisfaction.

Serve as the primary customer contact through email, chat, and video calls, resolving product and technical questions. Troubleshoot workflows, escalate issues, report customer insights, improve support processes, create documentation, identify recurring trends, and support new feature rollouts. The role requires clear communication, problem-solving, initiative, and familiarity with support or CRM tools in a fast-growing B2B SaaS environment.

Support health system pharmacy customers through implementation, configuration, training, go-live, adoption, and expansion of an AI-powered pharmacy platform. Serve as a pharmacy operations subject matter expert, translate workflows into platform configurations, manage customer relationships, conduct business reviews, identify adoption opportunities, and relay customer feedback to Product and Engineering. The role requires a PharmD and substantial experience in infusion, home infusion, or ambulatory health system pharmacy operations.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Leads Supabase’s Technical Account Management function, including hiring, coaching, coverage planning, account health, escalations, and cross-functional alignment. Oversees named and partner-mapped accounts, ensures technical ownership, adoption, proactive architecture guidance, and consistent account planning. Represents portfolio-wide customer feedback to Engineering, Product, Sales, Success, and Partnerships while managing retention risks and technical escalations. The role combines direct leadership on strategic accounts with development of the broader TAM team.

The Growth Manager, B2B drives scalable growth through demand generation and account-based campaigns while managing client relationships, optimizing paid media, and providing strategic insights.