Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.

Contact policyholders via phone, SMS and email to schedule insurance appraisals, assist homeowners with the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, prioritize tasks, and report issues to management.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Own platform partnerships for a portfolio of credit unions, driving product adoption, scalable enablement and onboarding, relationship management, data-informed reporting, and cross-functional coordination. Build playbooks, deliver trainings, manage escalations, and optimize partner workflows to embed Silvur’s retirement platform at scale.

The Enterprise Support Specialist provides technical support, customer onboarding, and manages escalations for VIP partners, ensuring high customer satisfaction and adherence to SLAs.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

The Technical Account Manager collaborates with clients and internal teams to ensure customer satisfaction, drive product enhancements, and facilitate technical support for assigned accounts.

Support the full customer lifecycle for hospital deployments of autonomous delivery robots: assist pre-sales discovery, execute deployments and on-site setup, train staff, monitor utilization, identify optimization and expansion opportunities, coordinate cross-functional teams, and document best practices.

Lead strategic B2B relationship management for fintech and crypto clients. Own onboarding, retention, renewals, upsell, cross-functional advocacy, account strategy, reporting, and service delivery while driving client satisfaction and operational improvements.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.