Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

The Customer Service Representative will assist YMCA members through inquiries, program information, membership registrations, and resolving concerns, providing excellent support.

Own renewals, retention, and expansion across a 100+ account portfolio; carry quota for upsell and contract growth; collaborate in CS pods to develop account plans, negotiate agreements, forecast pipeline in HubSpot, and help build the Account Manager playbook.

Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Customer Support Representative at Moab will manage customer inquiries, investigate bugs, facilitate communication with engineering, and enhance the knowledge base while using AI tools to streamline support processes.

Manage the configuration, security, and data quality of Salesforce. Responsibilities include user management, data governance, automation, reporting, and release management, while collaborating with stakeholders for improvements.

The role involves managing and optimizing Google Business Profiles, ensuring verification methods are utilized, and adapting to various software systems.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.