Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.
rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.
Headquartered in New York. Learn more at repurpose.global.
This position is remote-only for East Coast, US candidates. If you are based in New York City, we ask that you join our hybrid work environment.The Account Manager owns commercial outcomes across a large, mixed portfolio of rePurpose Global customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account growth. You will work inside a CS pod alongside Customer Success Managers, partnering closely to develop account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the playbook — this function is new, and you will have direct influence over how it operates.
Key Responsibilities
- Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
- Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
- Negotiate multi-year agreements where appropriate
- Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business
- Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
- Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
- Forecast pipeline accurately and maintain clean account data in HubSpot
- Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
- Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
- Anticipate customer needs and bring solutions proactively — before issues become escalations
- Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates
- Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
- Surface patterns across your portfolio to inform team-wide process improvements
- Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
- Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
- Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination
Renewals and retention
Customer relationships
Playbook and process building
Requirements
- 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
- Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
- Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
- Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
- Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize
- AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
- Adaptable and comfortable in a startup environment with evolving processes, products, and priorities Nice to have:
- Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
- Background in sustainability, packaging, compliance, or impact-driven businesses
- Experience building or contributing to a new commercial motion or playbook in an early-stage function
Skills Required
- 3+ years in a quota-carrying account management or SaaS sales role with documented renewal and expansion success
- Proven ability to manage a high-volume portfolio independently (organized, self-directed)
- Strong commercial instincts; comfortable with pricing conversations, contract negotiation, and forecasting
- Experience working inside a pod or cross-functional team structure with CS or delivery counterparts
- Comfortable with HubSpot or a comparable CRM and keeping pipeline data clean
- AI-forward mindset; actively uses AI tools to manage volume and prioritize accounts
- Adaptable to startup environments with evolving processes and priorities
- Experience in a high-volume account management environment (100+ accounts)
- Background in sustainability, packaging, compliance, or impact-driven businesses
- Experience building or contributing to a new commercial motion or playbook in an early-stage function
What We Do
rePurpose Global is the world’s leading Plastic Action Platform, bringing together brands, consumers, innovators, and policymakers to collectively combat the plastic waste crisis. Through its pioneering solutions across the circular economy value chain, rePurpose has helped more than 300 companies measure, reduce, and take action on their plastic footprints, while driving systems change on a global scale. rePurpose Impact Projects have recovered over 15 million kilograms of plastic waste from the environment to date, protecting vulnerable coastal regions across the Americas, Africa, and Asia. In doing so, the organization has enabled the delivery of waste management services to millions of people for the first time, while positively impacting the lives of thousands of marginalized waste workers across the world. Founded in 2016, rePurpose Global now employs over 70 full-time team members across offices worldwide. For more information, please visit https://repurpose.global/. If you'd like to work with us, head on over to our Careers Page to look at the open positions and browse through their job descriptions: https://www.business.repurpose.global/careers
