Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Manages client success for CorVel’s CareIQ ancillary healthcare service by onboarding and training clients, aligning customer requirements with operational capabilities, providing service-level reporting and insights, resolving issues, and coordinating across product, operations, sales, and account management teams. Serves as a subject-matter expert, supports implementations, maintains regulatory knowledge, and ensures an optimized customer experience.

Own the end-to-end onboarding of Sensei Cloud Apps customers, including configuration, data migration, user setup, training, milestone management, and go-live readiness. Coordinate with customers, Sales, Product, Engineering, and Development teams to resolve technical issues, document requirements, report bugs, and manage escalations. Maintain onboarding records in Salesforce, SAP, and other systems while improving scalable workflows, adoption, time-to-value, and migration accuracy.

Manage B2B publisher accounts across North America, analyzing revenue, supply, demand, and display performance to recommend yield and monetization optimizations. Configure display solutions, resolve delivery and margin issues, provide performance and pricing insights, oversee reporting and billing cycles, and maintain publisher relationships. Collaborate with Ad Tech and BI teams to improve tools, dashboards, and optimization efforts.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead executive relationships with enterprise healthcare clients, owning client success, retention, renewal readiness, risk mitigation, and responsible growth. Apply deep healthcare revenue cycle expertise to improve collections, accounts receivable, denials, billing, and financial outcomes. Develop recovery and value realization plans, present performance reviews, coordinate cross-functional teams, manage escalations, identify expansion opportunities, and advise hospital CFOs and revenue cycle leaders on performance improvement.

Own customer technical issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, create knowledge articles, and advocate for customers across Engineering, Product, Customer Success, and Professional Services. Serve as a trusted technical advisor, support designated customer programs, monitor customer status, identify risks and opportunities, and help improve global support services.

Own the post-implementation lifecycle for B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build relationships with laboratory, quality, IT, and executive stakeholders; develop success plans; monitor usage and health metrics; guide LIMS configurations and integrations; lead enablement and renewal conversations; and collaborate with internal teams to resolve issues and improve products and processes.

Lead customer enablement for enterprise Community Health Worker programs. Oversee strategic planning, gap analyses, KPI and financial modeling, workflow mapping, implementation, workforce hiring and training, and operational optimization. Own customer relationships, Quarterly Business Reviews, retention, and customer satisfaction while building scalable account-management systems and leading a growing team.

Proactively contact dental practice clients to assess satisfaction, identify open issues and unmet needs, document feedback, route concerns to appropriate team members, escalate urgent relationship risks, and provide weekly leadership reports. The role follows standardized call and tracking processes while building client trust and maintaining accurate documentation.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.