Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Own the end-to-end onboarding experience for new PushPress customers, guiding setup, configurations, integrations, workflows, and launch across the platform suite. Deliver onboarding through calls and Intercom, track milestones, remove blockers, provide product education, identify churn risks, and collaborate with Support and Operations. Improve help documentation, training materials, playbooks, and scaled onboarding programs while managing multiple customer timelines and adapting to varied business needs.

Own the technical success of reseller and partnership accounts. Coordinate partner, customer, and internal teams; manage scopes, timelines, risks, and ownership; advise on integrations and support workflows; create enablement materials; lead status calls; and identify recurring issues for scalable process improvements.

Manage a portfolio of enterprise accounts (5-10), drive renewals and growth, serve as primary client contact, deliver business reviews and strategy sessions, translate performance data into compelling narratives, identify upsell opportunities, host relationship-building events, and generate referrals through strong client relationships.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Manage post-sale client relationships, onboarding, implementation, training, customer health, renewals, and retention. Serve as a strategic executive-level advisor, conduct business reviews, identify expansion opportunities, resolve escalations, and advocate for customer needs internally. Collaborate with sales, marketing, product, and technical teams while tracking engagement, adoption, satisfaction, churn, and other success metrics across a complex client portfolio.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.

Own enterprise customer relationships from proof of concept through conversion, renewal, and expansion. Lead technical evaluations, commercial processes, account growth, customer business reviews, issue triage, and renewal forecasting. Translate customer requirements into product priorities while partnering directly with Engineering and Product. This first dedicated Technical Account Manager will also develop the company’s post-sales playbook.

Provides embedded technical support for a strategic U.S. Government customer using Rocket connectivity products. Troubleshoots desktop and server connectivity issues, supports terminal emulation, maintains customer environment knowledge, documents resolutions, identifies proactive improvements, and collaborates with engineering, account, professional services, and product teams. Requires Linux/Unix administration, scripting, Kubernetes and container troubleshooting, enterprise networking and security knowledge, strong communication, five-plus years of customer-facing technical support experience, and eligibility for a U.S. Government MBI.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Manage and grow an ISO partner network through onboarding, training, sales enablement, relationship management, issue escalation, and performance optimization. Serve as the primary contact for partner leadership, coordinate with internal teams, provide sales guidance and materials, gather feedback, and identify growth opportunities and process improvements. The role requires strong payments-industry expertise, client relationship management, presentation, training, and stakeholder-influence skills.