Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Place outbound/inbound calls to existing stockholders to provide assistance, answer questions, and offer voting services for Annual/Special Shareholder Meetings. Fully remote, full-time, project-based role with computer-based training provided.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Provide standard and ad hoc client reports, run routine reports and preliminary data analysis, participate in client meetings, shadow Client Relationship Managers, coordinate with internal teams to resolve basic client issues, and learn company services and systematic problem-solving processes to build strong client partnerships.

Lead transformational projects for finance technology, managing client engagements and guiding organizations on IT strategy, automation, and process optimization.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

Provide escalated customer support via phone and written channels, resolve complex inquiries across lines of business, document trends, coach others, update knowledge resources, and use multiple systems and hardware to troubleshoot and process orders/payments.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

Lead regional clinical specialists to deliver professional services, customer adoption, and post-sale support across product lifecycles. Own large-scale project delivery, resource planning, financial and operational performance, escalation management, and cross-functional alignment to drive retention, customer satisfaction, and profitable execution.