Top Remote Operations & Support Jobs in Pittsburgh, PA

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Own Salesforce administration and evolution for the revenue organization, including configuration, security, automation, data governance, routing, integrations, reporting, and system architecture. Partner with Sales, Marketing, Finance, Customer Success, and Support to improve processes and data quality. Manage GTM systems requests, release and change management, external development partners, and AI-enabled workflows. Support LeanData, Salesloft, APIs, middleware, Apex troubleshooting, and warehouse or data lake integrations.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.

Provides customer support through phone, chat, and email for health insurance shoppers and existing customers. Assists with online insurance navigation, quotes, administrative questions, and billing issues while documenting interactions in support systems. The role requires high-volume multitasking, strong communication, customer service or sales experience, and availability during weekday Central Time hours. It is fully remote and includes opportunities to suggest process and product improvements.

Provides frontline Tier 1 IT support to federal and DoD-aligned end users through phone, chat, and service portals. Responsibilities include password resets, account provisioning, MFA and SSO support, ticket triage, incident documentation, basic workstation and connectivity troubleshooting, ticket tracking, SLA adherence, and escalation to higher-tier teams. The role is fully remote and requires clear communication, adherence to SOPs, and an active Secret clearance supported by a Tier 3 background investigation.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Leads the Revenue Operations operating model, including annual planning, forecasting, performance management, analytics, process governance, and revenue systems. Partners with sales, finance, and executive leaders to improve forecast accuracy, pipeline quality, productivity, and growth execution. Oversees revenue technology, transformation initiatives, governance, and change management while building and developing a high-performing global RevOps organization.

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Provides remote executive and personal administrative support, including calendar and meeting management, travel coordination, expense reporting, confidential information handling, correspondence, event planning, record keeping, bill payment, and project follow-up. The role requires proactive organization, sound judgment, excellent communication, and the ability to manage competing priorities independently while supporting senior leaders and operational initiatives.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.