Top Remote Operations & Support Jobs in Pittsburgh, PA

Lead Concordance as Co-Founder and CEO, setting strategy, refining the ICP and pricing, developing customers, converting pilots into paid engagements, guiding V1 product development, raising seed capital, recruiting the founding team, and establishing company culture. The role requires deep healthcare revenue cycle and medical billing expertise alongside prior venture-backed founding and B2B SaaS or AI go-to-market experience.

Provides first-level technical support for computer, network, telephone, hardware, software, and mobile-device issues. Logs, categorizes, monitors, and escalates tickets while delivering phone and remote assistance. Maintains knowledge of supported technologies, contributes to the IT knowledge base, follows secure IT service processes, and supports projects. The role emphasizes white-glove customer service, troubleshooting, communication, incident management, request fulfillment, and SLA adherence in a legal-services environment.

Lead workforce planning, labor forecasting, staffing allocation, resource request fulfillment, and utilization reporting for industrial automation projects. Manage third-party labor providers, maintain workforce qualifications and access records, support project readiness reviews, and own workforce tracking tools and allocation processes. Partner with project, site execution, sales, operations, and executive teams to optimize staffing and improve operational performance. Spanish-English bilingual communication is required.

Volunteer administrative assistant to support organizational workflows: coordinate across teams, prepare presentations and reports, support internal communications, and assist with ad-hoc support tasks to advance the nonprofit's mission.

Manage the full lifecycle of insurance carrier connections within Employee Navigator, including onboarding, maintenance, troubleshooting, testing, and Open Enrollment support. Collaborate with carriers, product, development, and client success teams to resolve integration issues and meet business requirements. Support clients and carriers, monitor data flows, and recommend process improvements. The role requires experience with benefits administration systems, SaaS integrations, APIs, EDI, JSON, XML, and cloud platforms.

Build Nightfall AI’s revenue operations and GTM engineering function from scratch. Own CRM architecture, forecasting, quota and territory planning, reporting, GTM data quality, automation workflows, process design, and cross-functional alignment across Sales, Marketing, Customer Success, and Finance. The role requires hands-on development of AI-enabled GTM automations, strong revenue analytics, and strategic partnership with executive leadership in a high-growth B2B SaaS environment.

Own and administer HubSpot CRM and Marketing Hub, supporting Marketing and Sales Development processes. Translate stakeholder needs into requirements, documentation, user stories, and tickets. Analyze data flows across CRM, ERP, quote-to-cash, integrations, and data platforms; identify dependencies, risks, and data-quality issues. Triage requests, support integrations and business-unit onboarding, maintain SOPs, and improve system adoption, workflow efficiency, data integrity, and user experience.

Supports client delivery and implementation of SitusAMC software in production environments. Documents specifications, configurations, user guides, and release notes; configures and tests applications; validates and routes software defects; analyzes requirements; demonstrates upgrades and enhancements; and conducts client and internal training. Provides customer liaison support through virtual and on-site service delivery while resolving issues and adapting to changing priorities.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.

Lead GTM analytics and revenue operations by analyzing campaign, funnel, pipeline, and attribution performance; building dashboards; optimizing marketing technology and data quality; improving lead management, routing, scoring, and sales handoffs; and establishing scalable workflows and governance. The role partners cross-functionally with Marketing, Sales, Finance, Product, and Customer Success to support forecasting, planning, leadership reporting, and data-driven revenue growth.