Top Remote Operations & Support Jobs in Pittsburgh, PA

Provides front-office and administrative support for the FAA, including phone coverage, calendar and meeting coordination, minutes and action-item tracking, correspondence preparation, executive travel scheduling, SharePoint updates, timesheet coordination, report distribution, and workflow tracking. The role requires strong organization, communication, attention to detail, independent judgment, and the ability to obtain and maintain required customer clearance.

Supports senior executives by managing complex calendars, domestic and international travel, meeting priorities, events, expenses, communications, and logistics. Coordinates leadership summits and global offsites, prepares agendas and presentations, records actions, and builds relationships with internal and external stakeholders. Partners with executive business partners, HR, and department leaders to advance business priorities, maintain operating rhythms, and support team development.

Resolves contractor support tickets involving payments, identity verification, account access, onboarding, and project issues. Serves as a single point of contact, coordinates escalations across internal teams, monitors Discord requests, applies ticket severity classifications, supports P0 on-call response, and identifies opportunities for self-service and automation. Maintains service-level performance and helps reduce re-escalations and unresolved contractor issues.

Provides advanced technical support for Digital Central Monitoring Unit solutions, serving as a senior escalation resource for software, hardware, networking, cloud, virtualization, and healthcare integrations. Leads implementations, upgrades, migrations, incident resolution, and customer escalation meetings. Partners with engineering, project, field, and clinical teams to improve service quality and reliability. Develops knowledge content, mentors support personnel, manages case workflows, and participates in 24x7x365 support with approximately 4–8 annual customer trips.

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Analyzes operational data and business processes to identify inefficiencies, bottlenecks, and root causes. Maps workflows, evaluates outcomes using statistical methods, recommends and implements process improvements, and monitors results. Creates standard operating procedures and workflow documentation, communicates findings to stakeholders, and collaborates with cross-functional teams on process changes. Provides training and support for new processes and best practices.

Provides Level 2 service desk support by resolving complex incidents across operating systems, mobile devices, SaaS applications, identity platforms, networking, and collaboration tools. Supports executives and VIP users, manages knowledge base content, hardware inventory, provisioning, and refresh programs. Partners with security and engineering teams, improves service desk processes and automation, contributes to IT projects, and participates in occasional on-call and event support.

Leads Knit’s research operations function, overseeing survey programming, fieldwork, data quality assurance, vendor partnerships, automation, and offshore teams. Owns strategy, KPIs, staffing, organizational design, budgets, sampling operations, feasibility, operational readiness, and partner performance. Collaborates with Product, Engineering, Research, Sales, Marketing, and Operations to scale capabilities, improve data quality and delivery speed, expand audiences, and increase automation and margins.

Investigates, evaluates, and resolves complex liability claims independently. The role interprets policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares reports, and supports team development through training and mentoring.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.