Top Remote Operations & Support Jobs in Pittsburgh, PA

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.

Provide remote administrative support including calendar and email management, preparing reports and presentations, conducting research, compiling data, and performing general administrative tasks to ensure efficient office operations.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Lead requirements development, workflow analysis, system integration, issue resolution, and end-to-end testing across healthcare claims, eligibility, provider data, member services, and financial systems. Coordinate technical teams, operational subject matter experts, vendors, QA testers, and government stakeholders to ensure accurate data flows, system interoperability, operational readiness, HIPAA compliance, and successful transition-in activities.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.