Top Remote Operations & Support Jobs in Pittsburgh, PA

Lead IT operations for a multi-site ambulatory surgery network, managing infrastructure, clinical and business systems, security and compliance, service desk, vendor relationships, and IT budgeting. Ensure uptime, drive integrations and migrations, execute DR/BC plans, and report operational metrics while partnering with the CIO on strategy and roadmaps.

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Own the CRM and surrounding GTM systems strategy, architecture, and roadmap. Define data models, set governance and access controls, translate cross-functional requirements into prioritized platform design, run vendor evaluations and build-vs-buy decisions, and lead executive-facing business cases for major CRM/platform changes.

Manage and mentor a team of technical support engineers for a cloud security SaaS product. Own team performance, hiring/onboarding, escalations, incident coordination with engineering, and knowledge-base content. Drive automation and AI-powered tooling to scale support, troubleshoot Kubernetes/cloud infrastructure, and collaborate with Customer Success on customer-impacting issues.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.

Manage day-to-day execution of digital product and service enablement: plan and deliver training, create and maintain enablement content and SOPs, run support operations analytics, manage project plans for system rollouts, and partner with Data & Technology and business stakeholders to drive adoption and continuous improvement.

The role involves leading the technical delivery of portfolio management platforms, overseeing architecture, integration, operations, risk management, and vendor governance, while managing a technology team.

Lead and scale the end-to-end revenue engine across Sales, Customer Success, Partnerships, and Finance. Own forecasting, territory and quota design, compensation, pipeline governance, GTM systems (Salesforce), reporting, and analytics. Build a high-performing RevOps team, drive process and data-driven improvements, partner with executive leadership, and deliver predictable revenue growth for a high-growth B2B SaaS company.

Lead quota modeling, territory design, commission planning, and forecasting to align sales with growth goals. Maintain Salesforce data integrity, build dashboards, leverage Gong/Clari and AI tools for predictive insights, present executive analyses, and drive process improvements across Sales, Finance, and cross-functional teams.

The Global Regulatory Lead will develop and execute regulatory strategies for therapeutic projects, ensuring compliance and success in submissions while leading cross-functional teams and managing risks.