About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary
The Senior REO Specialist plays a critical role in maximizing recovery on real estate owned (REO) assets by managing the disposition process from acquisition through sale. This position is responsible for overseeing a portfolio of properties, coordinating with internal stakeholders and third-party vendors, analyzing property valuations, and executing asset disposition strategies that optimize investor returns while minimizing expenses and risk.
Success in this role requires strong analytical abilities, effective vendor and timeline management, attention to detail, and a thorough understanding of the mortgage servicing and default environment. The ideal candidate is a proactive problem solver who can effectively manage multiple priorities in a fast-paced setting while ensuring compliance with company policies and applicable regulatory requirements.
Essential Duties and Responsibilities
Duties include the following. Other responsibilities may be assigned.
Manage the disposition of a portfolio of REO assets throughout the asset lifecycle.
Review appraisals, broker price opinions (BPOs), and market data to determine asset values and recommend disposition strategies.
Develop and execute sales strategies that maximize investor recovery while minimizing carrying costs and losses.
Coordinate and oversee third-party vendors, including real estate agents, attorneys, preservation companies, and other service providers.
Monitor asset timelines to ensure timely listing, marketing, sale, and disposition activities.
Track portfolio performance and ensure the timely receipt and distribution of reports and documentation.
Identify process improvement opportunities and recommend operational enhancements.
Maintain compliance with investor guidelines, company policies, and applicable federal and state regulations.
Stay informed on industry trends, regulatory changes, and best practices within mortgage servicing and REO operations.
Qualifications
Education & Experience (Required)
High school diploma or GED.
2–4 years of experience in REO, mortgage servicing, default servicing, asset management, foreclosure, loss mitigation, or a related field.
Preferred
Associate degree or higher.
Experience working with mortgage servicing platforms and default servicing systems.
Technical Skills
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Experience with mortgage servicing or REO-related platforms such as Pyramid, MSP, Black Knight/LPS, Sagent, or similar systems preferred.
Ability to analyze property valuations, reports, and financial data.
Professional Skills
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Attention to detail and commitment to accuracy.
Ability to work independently while collaborating effectively with cross-functional teams.
Customer-focused mindset with strong relationship management skills.
Sound judgment and decision-making abilities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Core Competencies
Successful candidates will demonstrate:
Adaptability: Ability to adjust to changing priorities, deadlines, and business needs.
Integrity and Professionalism: Consistently acts with honesty, accountability, and respect while upholding organizational values.
Communication: Effectively communicates with internal and external stakeholders while keeping key partners informed.
Customer Focus: Delivers responsive, professional service while managing challenging situations with professionalism.
Dependability: Takes ownership of responsibilities, follows through on commitments, and consistently meets expectations.
Collaboration: Builds positive working relationships and contributes to a team-oriented environment.
Work Environment & Physical Requirements
This position operates primarily in a professional office environment with moderate noise levels. While performing the duties of this role, employees will regularly sit for extended periods and use standard office equipment. Occasional standing, walking, bending, lifting, and moving items up to 25 pounds may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Travel
Occasional travel may be required.
Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs.
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- High school diploma or GED
- 2-4 years of experience in REO, mortgage servicing, default servicing, asset management, foreclosure, loss mitigation, or related field
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Ability to analyze property valuations, reports, and financial data
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Attention to detail and commitment to accuracy
- Ability to work independently while collaborating effectively with cross-functional teams
- Customer-focused mindset with strong relationship management skills
- Ability to maintain confidentiality and handle sensitive information appropriately
- Associate degree or higher
- Experience working with mortgage servicing or REO-related platforms (Pyramid, MSP, Black Knight/LPS, Sagent)
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
