Top Remote Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

Provides phone, email, and chat support to SaaS clients; manages client data, vendor onboarding, troubleshooting, system testing, Jira issue tracking, escalations, and follow-up. Builds client relationships, supports product adoption, contributes to knowledge-base materials, analyzes support trends, and collaborates cross-functionally to improve processes and product functionality.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Conduct comprehensive interviews and document investigations to establish background suitability. Submit detailed reports timely, supporting national security initiatives.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.