Top Remote Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Drive customer experience by resolving issues related to payments, orders, and shipments while improving overall service quality.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

Own growth and health of a 50+ campus partner network: expand course adoption, manage renewals, build faculty and administrative relationships, monitor partner health with data, identify growth opportunities, and coordinate with Product and Delivery to ensure smooth implementations.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.

Drive subscription renewals and retention for German customers through negotiation, usage evaluation, true-ups, and cross-team collaboration. Close renewals timely, manage strategic/complex accounts, mitigate churn risk, and help design renewals best practices to improve predictability and gross retention.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Enterprise Implementation Consultant in the Public Sector will manage customer relationships, oversee IoT solution deployment, and ensure value realization for enterprise customers, primarily in government contexts, while coordinating with cross-functional teams.

As a Go-To-Market Engineer, you'll assess customer accounts, design solutions for growth, and optimize product usage using AI and data analysis to drive revenue. You'll build relationships with clients and implement strategies that leverage the Apollo platform effectively.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.