Top Remote Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Lead and coach a team of Client Success Managers for mid-market accounts (250-999 lives). Monitor team KPIs and client health, handle escalations, ensure SLAs, manage a small book of clients as needed, improve workflows and processes, partner cross-functionally, and represent the company in client meetings (up to 30% travel). Focus on retention, engagement, and team performance.

Manage and grow Garner's small-group employer clients (25–250 lives) by retaining and upselling accounts, advising on plan design and cost trends, monitoring client health, building broker relationships, and partnering with finance, product, data, and technology teams to demonstrate ROI and drive Net Revenue Retention and other KPIs.

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

Answer owner relations calls about revenue, land, division orders, JIB, A/R, and A&P; log and follow up inquiries in a case system; build client relationships; provide accurate, timely, professional responses; manage difficult situations; cross-train to expand skills.

Lead and mentor a team of Technical Success Managers to drive adoption, retention, and expansion of Zscaler's Zero Trust platform. Build executive relationships, resolve technical escalations, monitor KPIs (NPS, renewals, adoption), and collaborate cross-functionally to improve customer outcomes and drive growth.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.