Top Remote Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

As a Customer Experience Agent, you'll ensure customer satisfaction by resolving issues related to payments and orders while providing support through email and chat.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

The role involves supporting sales as a technical consultant, leading workshops, answering customer inquiries, and improving product alignment. Requires extensive experience in solution consulting and product expertise.

Handle customer escalations via phone and email, manage scheduling and completion of complex service requests, serve as final escalation before Team Lead, maintain affiliate communication, run reports and trend analysis, assist training, and ensure client satisfaction and data accuracy.

Lead and develop scalable customer success operations, define KPIs, enhance customer experience, and manage cross-functional initiatives to drive revenue growth.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

The Customer Engagement Representative engages prospective clients to generate business, maintains client relationships, achieves sales targets, and provides exceptional customer service.

The Customer Experience Senior Specialist provides support for technical and account inquiries, manages tickets, conducts troubleshooting calls, and partners with Engineering and Product teams to enhance customer experience and onboarding processes.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Enterprise Implementation Consultant manages customer relationships, facilitating the deployment and adoption of IoT solutions for enterprise customers, ensuring business value through effective communication and training.