Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage mortgage loan closings from clear-to-close through funding for first and second liens. Review files for completeness and regulatory compliance, prepare closing documents, coordinate with borrowers, title companies, attorneys and internal teams, resolve title and file-level issues, maintain records, monitor pipeline to meet SLAs, and stay current on closing/disclosure regulations and best practices.

This role involves guiding customers through ERP software implementation, providing training, and delivering post-implementation support along with business process analysis and documentation.

Review and code large volumes of English and German user-generated content (text, images, video) against client guidelines. Complete paid training, meet performance metrics, participate in coaching, perform QA on teammates' work, and maintain a semi-flexible 16–29 hour weekly schedule including weekend hours. Work remotely from an approved US state.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Own end-to-end commission and compensation administration, SPIFF program governance, BRD authoring, sprint board coordination, vendor/license administration, and recurring reporting across Salesforce, Metabase, and Snowflake while supporting attribution audits and ad-hoc data requests.

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Lead insurance operations team to drive service excellence for financial advisors through reporting, escalations, process improvements, project management, cross-functional collaboration, and people leadership to ensure consistent, high-quality operational performance.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.