Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Own configuration, governance, and optimization of the enterprise Slack workspace. Manage user provisioning, channels, apps, Workflow Builder automations, Slack Connect, and Slack/Salesforce FSC integrations. Enforce compliance and data retention with Legal/Compliance/IT Security, monitor usage analytics, serve as Slack SME and escalation point, and maintain integration and governance documentation.

Travel extensively to support branches and job sites with operations, logistics, installations, training, and project coordination. Troubleshoot issues, lead escalations, standardize processes, support audits and compliance, and partner with sales, vendors, and customers to ensure operational readiness and continuous improvement across multiple locations.

Own end-to-end sales-led revenue operations: comp design, quota setting, forecasting, metrics, alerts, pipeline hygiene, growth reviews, win/loss analysis and a sales revenue source of truth.

Provide technical and network problem resolution for customers, troubleshoot SaaS application issues, analyze data and databases, assist hospital IT and pharmacy teams, respond to calls/emails, maintain high customer satisfaction, and participate in occasional overnight on-call rotation.

Design, implement, and support scalable multitenant IT solutions; provide second-line support and vendor escalation; automate repetitive processes; maintain technical documentation; evaluate new technologies and support platform integrations for internal teams and external clients.

Handle inbound bilingual (English/Spanish) auto claim intake and First Notice of Loss (FNOL): create claims, collect accident details, initiate inspections/rentals, provide customer service, escalate as needed, and use multiple systems and AI tools to support claim progression and metrics.

Lead and build the revenue operations function: own HubSpot CRM, pipeline hygiene, forecasting dashboards, deal desk and RACI, comp and capacity planning, cross-functional processes between sales, supply, legal, and finance, and introduce AI-driven efficiencies to automate reporting and ops.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Serve as first point of contact for clients (email/chat), investigate and resolve technical and workflow issues, escalate appropriately, document investigations, communicate status to stakeholders, and own tickets from intake through resolution while balancing competing priorities.

Own and optimize sales tech stack and CRM, manage pricing sheets and deal pricing accuracy, ensure correct billing handoffs, maintain data hygiene, build operational reporting and dashboards, monitor pipeline health, and improve sales processes in partnership with Sales, Finance, and Customer Success.