Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Performs follow-up communications with clients or stakeholders, schedules and confirms appointments, documents interactions, escalates issues to internal teams, and helps ensure timely resolution and customer satisfaction. Works within company processes and tools to track status and outcomes.

The Logistics Specialist 3 manages inventory, supports material readiness, executes procurement requests, ensures compliance with customs and regulatory processes, and maintains relationships with vendors while supporting aviation operations.

Serve as primary client contact guiding founders through company dissolution. Document and optimize processes, coordinate with internal teams and external parties, gather client documentation, provide empathetic customer support, and maintain accurate records while using remote tools to deliver scalable shutdown services.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.

Lead regional operations for virtual and brick-and-mortar contact centers (including nearshore/offshore), owning P&L, staffing, SOPs, client KPI attainment, leadership development, and cross-functional optimization. Manage large teams and subordinate managers, drive client relationships and presentations, oversee budgets and projects, and ensure operational excellence across international sites. Travel up to 50% and support remote work standards.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Provide help-desk support and incident management for the Success data conversion project: diagnose software issues, document and prioritize incidents in JIRA, coordinate with DHS program and technical staff, identify root causes, and support system enhancements.

Lead and develop a closing team responsible for hiring, onboarding, performance management, policy implementation, and quality control. Manage pipelines, train new hires, resolve escalations, run projects end-to-end, analyze data, and align department goals with company objectives while fostering a positive team culture.

Provide high-level administrative support to multiple ELT members: manage complex calendars, prepare meeting materials, coordinate travel and offsites, handle confidential information, research and stakeholder coordination, support events and company activities, assist partner EA, and complete ad hoc administrative and personal-assistance tasks (<20% workload).