Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide high-trust, strategic support to the CEO of a fast-growing remote digital marketing agency. Manage calendar and inbox, capture and convert open loops into actionable plans, build systems and trackers, coordinate cross-functional stakeholders, lead projects end-to-end, prepare briefs and recommendations, and protect the CEO's focus while proactively driving follow-ups and outcomes.

Provide customer support by responding to inquiries, troubleshooting product issues, writing basic-to-intermediate scripting queries, documenting solutions in the knowledge base, escalating complex cases to engineering, and collaborating with product and customer success to improve processes and documentation.

Manage pre- and post-award sponsored project activities: prepare and submit proposals, ensure compliance with sponsor/university guidelines, track awards, manage budgets and reports, coordinate with SPA/OSRS, and support PIs with grant-related documentation and closeouts.

Consult as a Trading Assistant to alternative asset clients, handling full trade lifecycle (pre-trade checks, booking, settlement, breaks resolution), liaising with prime brokers, custodians, and administrators, monitoring FX and corporate actions, supporting regulatory reporting, developing action plans, implementing controls, and delivering operational/process improvements.

Prepare and review Texas title commitments (Schedules A, B, C); examine deeds, liens, easements, and legal descriptions; identify and resolve title issues per TDI rules; collaborate with abstractors, examiners, escrow, and underwriting to meet deadlines and maintain compliance.

Lead and grow the ServiceNow Platform Operations team, manage daily platform workflows, intake, ticket triage, SLA monitoring, sprint planning, vendor coordination, UAT and maintenance cycles, and drive process improvement and automation to ensure reliable ServiceNow operations aligned with university priorities.

Operate and maintain the Workforce Management function during a six-month contract: validate AI demand forecasts, translate forecasts into staffing and schedules, manage BPO capacity and invoices, co-own labor cost modeling with Finance, deliver hiring recommendations, maintain reporting cadences, and coordinate cross-functionally with Product, Marketing, Data Science, and Ops leadership.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Provide timely phone and ticket-based support to law firm contacts, resolve and escalate complex issues, manage data entry and inbox tasks, use Zendesk/CRM and AI tools, prioritize workload, cross-train team members, and support departmental projects and initiatives.

Support sales and delivery by drafting and managing client-facing scope documents (proposals, SOWs), updating Salesforce records, tracking versions, identifying risks, escalating issues, and coordinating cross-functional stakeholders to meet deadlines and maintain quality.