Top Remote Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead the Americas Complaints team, managing complaint resolution and regulatory responses. Use data analysis to improve processes and mentor team members.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

Manage new customer account setup and onboarding documentation, validate customer and financial information, coordinate with credit, field sales, and internal teams, enter and track data using internal systems and Excel, troubleshoot account and billing issues, provide timely status updates, and contribute to process improvements to ensure accurate, efficient account activation.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Manage relationships and performance of a network of DME vendor partners, monitor SLAs and metrics, onboard and integrate vendors, resolve escalations, maintain compliance and documentation, develop vendor scorecards and pricing strategies, and collaborate cross-functionally to improve workflows and network reliability.

Lead Customer Experience and Partner Operations while supporting Sales Operations. Design scalable systems and AI-driven tools to reduce manual work across onboarding, health scoring, support, services delivery, and renewals. Build analyses to surface churn risk, expansion opportunities, partner ROI, and services margin, and convert insights into process and systems improvements. Operate as a senior individual contributor in a fast-paced, remote US environment.

Handle non-injury first-party auto claims by verifying coverage, determining liability, evaluating damages, and calculating settlements. Serve as primary customer contact, process payments and documentation, coordinate with internal teams, refer complex or total-loss claims, and maintain compliance and required state adjuster licenses.

The linguist will monitor, transcribe, translate, and validate materials in Urban English/Ebonics, ensuring accurate communication and compliance with regulations.

The Product Operations Manager ensures the stability and reliability of cloud-native systems, leading incident response, managing on-call operations, and driving operational improvements through automation and coordination across teams.

Owner of regional scheduling for court reporters: book depositions, manage deadlines and transcripts, maintain reporter relationships, educate on processes and tools, escalate and improve operations, handle sensitive client information, and work scheduled shift Monday–Friday 11am–8pm PT.