Top Remote Senior Level Strategic Operations Jobs in Philadelphia, PA

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

Manage project plans and deliverables for manufacturing digital transformations, collaborating with cross-functional teams and customers, while ensuring communication and organization throughout the process.

Lead the Modern Digital Workplace practice, focusing on strategy, collaboration tools, AI integration, and team management to enhance productivity and employee experience.

Manage multinational network partner relationships and service delivery to meet KPIs. Lead stewardship meetings and in-person visits, handle escalations, support onboarding, maintain Global Online portal and mailbox, perform SLA reporting, assist with outbound reinsurance slips, premium reconciliation, and local policy quality control.

Conduct audits within the Agency Management System to evaluate SOP compliance, review policy records and workflows, identify process gaps, document findings, and partner with Operations and Training to implement improvements and validate revised SOPs and controls.

Manage eDiscovery projects for a Federal agency, providing client consultation, developing workflows, conducting quality checks, and overseeing project schedules and documentation.

The AVP, Digital Portfolio Management oversees P&L for small business products, driving underwriting profitability and digital transformation through analytics, cross-functional collaboration, and strategic initiatives.

Lead Salesforce platform management and optimization to support business objectives, governance, user adoption, and operational performance.

Serve as liaison between business and technical teams to optimize Salesforce CRM and Experience Cloud, gather and translate requirements into user stories, support integrations and enhancements, drive process and workflow improvements, and align system configuration with business needs to improve customer experience and enable data-driven decisions.

Partner with the founder and leadership team to build and run the company operating system: filter founder intake, convert ideas into decisions with owners and deadlines, run executive rhythm, close cross-functional work, build ClickUp/SOPs/knowledge systems, and implement AI-driven automations to increase founder leverage and ensure leaders reliably hit commitments.