Top Remote IT Support & Helpdesk Jobs in Philadelphia, PA

Provides advanced helpdesk support for court case management and jury software. Responsibilities include expert triage, ticket prioritization and resolution, application troubleshooting, configuration changes, outage communications, knowledge-base development, data analysis, scripting assistance, and coordination with application and hosting operations teams.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Owns employee workplace technology, including device and account provisioning, access management, IT support, SaaS inventory, onboarding and offboarding processes, and workplace technology governance. Builds and deploys AI-powered automations and agentic workflows for non-clinical teams using tools such as Claude, Make.com, Zapier, and similar platforms. Measures automation ROI, documents solutions, and partners with People, Technology, and CTO stakeholders.

Lead technical escalations from intake to validated resolution: run diagnostics across logs, SQL, APIs, cloud and code; classify root causes; review AI-generated fixes; coordinate engineering responses to meet SLAs; improve runbooks, tooling, and prevention to reduce repeat incidents.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Provide advanced remote technical support for Ion Chromatography, Sample Preparation, LC/HPLC, and DIA instruments. Troubleshoot hardware, software, and applications using remote diagnostics; collaborate with field service, R&D, product management, and manufacturing to resolve issues, support product introductions, and improve remote resolution while delivering excellent customer service.

Provide frontline support to ProSoft clients via tickets and phone; diagnose and resolve software issues (including MFA, Active Directory, password portal, RDP); escalate bugs to development with clear details; prioritize requests to minimize downtime and maintain customer satisfaction; create documentation and training materials as needed.

Provides first-level support for banking software through phone, email, web, and remote tools. Troubleshoots issues, configures and trains clients, documents solutions, maintains support records, and coordinates with QA, Development, and IT. The role includes customer-site installations, upgrades, occasional overnight travel, after-hours support rotation, documentation updates, and client communication. Strong customer service, technical communication, organization, networking knowledge, and familiarity with Windows are required.

Lead and measure global technical support for ProcessUnity's TPRM platforms. Manage L2 support team, own escalations for enterprise accounts, partner with engineering on triage, run AI-driven support/knowledge programs, improve processes and SLAs, and report support health to leadership.