Top Remote IT Support & Helpdesk Jobs in Philadelphia, PA

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot product and system issues, log cases in CRM, meet SLA targets, escalate and coordinate cross-department resolution, and work assigned shifts including weekends.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide first-line remote support for PAR OPS back-office restaurant software: answer calls/emails, diagnose issues, create and manage tickets in Service Cloud, escalate to Level 2, contribute to knowledge base, and use Data Central, RightAnswers, and Microsoft Office tools to resolve client problems.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.

Provide Level 2 Windows-focused NOC systems administration: manage Windows servers, perform advanced OS and Active Directory troubleshooting, monitor and remediate service issues, install and manage Windows software/agents, own incident resolution and root cause analysis, maintain documentation and compliance, and train Level 1 analysts.

Operate and maintain Linux/Unix development, test, and production servers including re-imaging, patching, package management, monitoring, and advanced troubleshooting. Own Level 2 incidents to resolution, create runbooks, train Level 1 analysts, produce operational reports, and ensure compliance and configuration accuracy while supporting 24×7 rotating shifts.