Top Remote Customer Support Jobs in Philadelphia, PA

Manages complex member escalations, investigates root causes, resolves high-priority issues, and coordinates with internal teams and external partners. Serves as the refund-policy subject matter expert by reviewing exceptions, auditing cases, monitoring trends, and providing recommendations. Documents cases, identifies process improvements, shares insights, and supports consistent, empathetic member communications while prioritizing multiple issues under pressure.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, resolve technical questions, maintain accurate work-order statuses, prioritize assignments, meet deadlines and productivity goals, and communicate unusual situations to management. This is a remote, work-from-home customer service role with training provided.

Provide compassionate bilingual (Spanish) customer service to Medicaid dental members via inbound calls. Capture and update member data, research and escalate complex issues, ensure HIPAA compliance, navigate healthcare programs and systems, and work scheduled Eastern Time shifts in a 100% remote call center.

Leads a distributed customer experience and fulfillment organization supporting approximately 20,000 monthly interactions. Owns support performance, fulfillment SLAs, returns, refunds, partner accountability, reporting, and operational improvement. Develops managers and frontline teams while building AI-first automation across Shopify, Gorgias, Yuma, and related tools to scale service efficiently without sacrificing customer experience.

Manage hourly L1 and L2 support agents, including performance, development, retention, scheduling, and staffing. Own daily queue health, support tooling, SLA performance, shift coverage, operational reporting, and Level 3 escalations. Use support economics and operational data to improve customer experience, reduce churn, and coordinate issues with product, fulfillment, and risk teams.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Provides bilingual customer support by responding to routine and complex inquiries, researching and resolving complaints, processing transactions and documentation, educating customers, identifying trends, and escalating issues. The role may support sales representatives, process claims, attend client or benefits meetings, and requires proficiency with multiple software programs, internet tools, and Microsoft Office. Flexible availability for shifts, weekends, holidays, and occasional overnight travel is required.

Provides bilingual Portuguese customer support by answering inquiries, explaining products and services, troubleshooting issues, resolving complaints, and documenting customer interactions. Maintains current product knowledge and delivers professional service remotely. Candidates must be U.S. residents, at least 18, have a high school diploma or equivalent, pass background and drug screenings, and meet specified home-office technology requirements.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Leads Customer Experience operations across support channels and the full e-commerce lifecycle, including payments, fulfillment, subscriptions, refunds, and retention. Manages CX teams, staffing, escalations, workflows, SOPs, and performance KPIs. Uses customer and operational data to identify friction, improve efficiency, reduce contacts, and scale processes while partnering with Product, Payments, Fulfillment, Pharmacy, Clinical, and other teams.