Top Remote Operations & Support Jobs in Philadelphia, PA

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Manage mortgage loan closings from clear-to-close through funding for first and second liens. Review files for completeness and regulatory compliance, prepare closing documents, coordinate with borrowers, title companies, attorneys and internal teams, resolve title and file-level issues, maintain records, monitor pipeline to meet SLAs, and stay current on closing/disclosure regulations and best practices.

This role involves guiding customers through ERP software implementation, providing training, and delivering post-implementation support along with business process analysis and documentation.

Review and code large volumes of English and German user-generated content (text, images, video) against client guidelines. Complete paid training, meet performance metrics, participate in coaching, perform QA on teammates' work, and maintain a semi-flexible 16–29 hour weekly schedule including weekend hours. Work remotely from an approved US state.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Own end-to-end commission and compensation administration, SPIFF program governance, BRD authoring, sprint board coordination, vendor/license administration, and recurring reporting across Salesforce, Metabase, and Snowflake while supporting attribution audits and ad-hoc data requests.

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

Provide multi-channel client support for BHG Financial customers, manage pipelines, record interactions in CRM, become product SME, build internal and external relationships, and collaborate cross-functionally.

Manage daily operations for Tri-Share and SubPool programs, improve workflows and systems, partner with Product and Engineering to prioritize platform enhancements, use data and AI to automate repetitive work, and support launches, escalations, and cross-functional growth.