Top Remote Operations & Support Jobs in Philadelphia, PA

Curate and list real-time sports prediction markets, engage with the community (Discord), monitor games/trading activity, design creative props tied to storylines, work peak sports hours, and collaborate cross-functionally to improve the product and automate manual workflows.

Serve as the primary technical owner for a portfolio of ecommerce accounts: monitor support trends, coordinate escalations, ensure issue resolution, document account environments, run health reviews, and provide technical input to Product and Engineering to reduce recurrence and improve support consistency.

Provide remote systems support for customers by troubleshooting networks, connectivity, interfaces, systems, and applications. Gather call information for root-cause analysis, advise and train customers (drivers, workstations, software), escalate unresolved issues per process, complete paperwork, and occasionally visit customer sites.

Own and organize the product documentation library; author internal and client-facing documentation across the litigation lifecycle; produce procedural guides, decision trees, and visual workflow diagrams; write quick-turn responses to client questions; edit and polish release notes and translate developer updates into client-centric value propositions.

Own and build GTM systems and automations across HubSpot, Clay, and partner integrations. Design quote-to-cash flows, maintain AWS co-sell pipeline, create multi-system workflows, ensure data quality and reporting, prototype and iterate GTM infrastructure, and collaborate with Sales, Growth, and Partnerships leadership.

Lead day-to-day patient, order, and document loading across suppliers and transitions. Establish SOPs and quality standards, manage backlog and SLAs, build dashboards, drive root-cause fixes and automation, and hire/coach a team of data specialists to scale loading accuracy and throughput.

Manage HR and financial operations across the employee lifecycle, including hiring/onboarding/offboarding, benefits administration, performance cycles, vendor and invoice management, budget tracking and forecasting, contractor onboarding, IT/cybersecurity support, and coordination of in-person meeting logistics. Maintain systems, documentation, and reporting to support leadership decision-making and strengthen team culture and operational processes.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Manage workers' compensation claims end-to-end, conduct reserve analyses and claim reviews, identify high-risk exposures, facilitate return-to-work programs, provide stakeholder consultations, analyze claims data, and lead special projects to optimize claims processes and reduce total cost of risk.

Provide advanced remote technical support for Ion Chromatography, Sample Preparation, LC/HPLC, and DIA instruments. Troubleshoot hardware, software, and applications using remote diagnostics; collaborate with field service, R&D, product management, and manufacturing to resolve issues, support product introductions, and improve remote resolution while delivering excellent customer service.