Top Remote Operations & Support Jobs in Philadelphia, PA

Phaidra seeks candidates for a role in engineering within industrial automation, focusing on AI-powered control systems that enhance operational efficiency.

This is a form for internal candidates to apply for open roles at Future Tech, allowing employees to grow their career by applying internally.

Investigate and prevent fraud involving customer accounts and pharmacy activity by analyzing RAS/PowerLine and PMS data, conducting proactive audits, documenting findings, and collaborating with cross-functional teams to escalate issues and recommend corrective actions and policy improvements.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.

Serve as a Risk Management Services SME providing advanced risk assessment, loss prevention consulting, technical guidance, training, QA reviews, and collaboration with underwriting, claims, and marketing to reduce losses and improve customer service.

Build and lead Digimarc's revenue operations: design and run a 13-week operating cadence, own forecasting and pipeline hygiene, optimize end-to-end funnel, provide revenue analytics, enable outbound motion, lead GTM planning and compensation, establish deal desk and renewals operations, and govern the revenue tech stack (Salesforce/CRM, forecasting, CS platforms). Act as a player-coach to turn data into decisions and scale predictable revenue processes.

Curate and list real-time sports prediction markets, engage with the community (Discord), monitor games/trading activity, design creative props tied to storylines, work peak sports hours, and collaborate cross-functionally to improve the product and automate manual workflows.

Serve as the primary technical owner for a portfolio of ecommerce accounts: monitor support trends, coordinate escalations, ensure issue resolution, document account environments, run health reviews, and provide technical input to Product and Engineering to reduce recurrence and improve support consistency.

Provide remote systems support for customers by troubleshooting networks, connectivity, interfaces, systems, and applications. Gather call information for root-cause analysis, advise and train customers (drivers, workstations, software), escalate unresolved issues per process, complete paperwork, and occasionally visit customer sites.