Top Remote Operations & Support Jobs in Philadelphia, PA

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.

Manage and prioritize a high-volume scheduling queue for provider operations. Coordinate calendars and appointments, communicate with reporters and internal teams, document updates accurately, handle last-minute changes, complete timely follow-ups, and escalate issues when needed. The role requires dependable attendance, strong organization, clear communication, and comfort using scheduling platforms, ticketing systems, and cloud-based tools. It is fully remote but requires Pacific Time availability from Monday through Friday, 9:00 a.m. to 5:30 p.m.

Leads revenue operations across the full customer lifecycle, owning forecasting, pipeline analytics, GTM systems, CRM governance, customer health scoring, planning infrastructure, and revenue reporting. Partners with Sales, Marketing, Finance, Energy Markets, and Customer Success to improve productivity, standardize processes, connect contracted value to realized revenue, and surface risks and opportunities. Manages a team spanning sales productivity, analytics, and operations.

Owns revenue operations across Amazon, third-party marketplaces, retail partners, MAP compliance, and HCP sales. Responsibilities include marketplace catalog and promotion management, inventory monitoring, reseller enforcement, retail onboarding, purchase order processing, workflow and SOP development, reporting, and cross-functional coordination with Sales, Finance, Marketing, Supply Chain, Legal, and external partners.

Serve as the Chief Growth Officer’s strategic operator, leading GTM execution across Sales, Marketing, Channel, Customer Success, Product, and Finance. Own revenue operations, pricing, deal governance, forecasting, territory and quota planning, data unification, HubSpot architecture, executive dashboards, pipeline optimization, and Q2C processes. Manage a HubSpot Administrator, improve commercial analytics, establish operating cadence, and deploy AI-enabled workflows across the GTM technology stack.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

Supports a federal IT modernization initiative by gathering and documenting requirements, mapping current- and future-state workflows, developing user stories and acceptance criteria, analyzing dependencies and risks, and coordinating with business, product, engineering, and data stakeholders. The role maintains traceability and documentation, supports change management and impact analysis, validates technology alignment, and communicates project status, risks, and issues to leadership.

General application for current or future opportunities with CAMS, an energy-sector asset management and operations services provider. Applicants may be considered for roles aligned with their skills, experience, and career interests as opportunities become available.

Provides executive, operational, and strategic coordination support to the Senior Vice President of Innovative Finance. Responsibilities include calendar and travel management, executive briefings, stakeholder intelligence, meeting preparation, relationship tracking, reporting deadlines, procurement, event logistics, business development tracking, and special projects. The role requires coordination across global teams, governments, donors, investors, and partners while maintaining confidentiality and improving workflows with productivity and AI tools.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.