PhoenixTeam
Business Analyst
Position Summary
PhoenixTeam is seeking a Business Analyst to support a modernization initiative within a federal client looking to expand AI-enabled capabilities. The Business Analyst will gather and document requirements, analyze current-state workflows, and support the transition to real-time, automated data exchange that reduces administrative friction and manual processing for Federal customer staff.
Key Responsibilities
- Gather, analyze, and document business and technical requirements.
- Facilitate working sessions with product, engineering, data, and business SME stakeholders to capture current-state (“as-is”) processes and define target-state (“to-be”) workflows.
- Translate requirements into user stories, process flows, and acceptance criteria that guide development and testing teams.
- Analyze and identify dependencies, risks, and data quality issues.
- Partner with engineering teams to validate alignment with customer-approved technology requirements.
- Support impact analysis and change management activities to help business and technical stakeholders transition to real-time, automated data exchange.
- Maintain requirements traceability, decision logs, and supporting documentation across the initiative.
- Communicate project status, risks, and open issues to program leadership and stakeholders in clear, actionable terms.
Minimum Qualifications
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
- 3+ years of experience as a Business Analyst supporting IT modernization, systems integration, or software delivery projects.
- Mortgage, fintech, or other regulated industry experience (preferred, not required — willingness to learn quickly is essential).
- Experience gathering and documenting business and technical requirements, including user stories, process flows, and acceptance criteria.
- Familiarity with API-based integration platforms (e.g., MuleSoft) and cloud/serverless architectures (e.g., AWS Lambda).
- Experience facilitating stakeholder working sessions and translating business needs into actionable requirements.
- Strong written and verbal communication skills, with the ability to work across technical and non-technical audiences.
- Must be a U.S. citizen and eligible to obtain and maintain a Public Trust clearance / favorable suitability determination.
Preferred Qualifications
- Experience supporting Federal customer programs or other federal government agencies.
- Familiarity with Salesforce, Agentforce, or similar CRM/AI-agent platforms.
- Experience with FedRAMP
- Experience with Agile/Scrum delivery methodologies and tools such as Jira and Confluence.
- Business analysis certification (e.g., CBAP, PMI-PBA).
Position Details
- Employment type: [Full-Time]
- Location: 100% Remote (US-based)
- Hours: [8-5 ET]
- Eligibility: Must be a U.S. citizen and suitable for, and eligible to obtain and maintain, a Public Trust clearance (Federal customer-sponsored)
Equal Opportunity Statement
PhoenixTeam is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other legally protected status.
Skills Required
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience
- At least 3 years of experience as a Business Analyst supporting IT modernization, systems integration, or software delivery projects
- Experience gathering and documenting business and technical requirements, including user stories, process flows, and acceptance criteria
- Familiarity with API-based integration platforms such as MuleSoft and cloud/serverless architectures such as AWS Lambda
- Experience facilitating stakeholder working sessions and translating business needs into actionable requirements
- Strong written and verbal communication skills across technical and non-technical audiences
- U.S. citizenship and eligibility to obtain and maintain a Public Trust clearance or favorable suitability determination
- Mortgage, fintech, or other regulated industry experience
- Experience supporting federal customer programs or government agencies
- Familiarity with Salesforce, Agentforce, or similar CRM/AI-agent platforms
- Experience with FedRAMP
- Experience with Agile/Scrum delivery methodologies and Jira or Confluence
- Business analysis certification such as CBAP or PMI-PBA
What We Do
There's one way to sum up what we believe at PhoenixTeam - time is of the essence. Mortgage technology delivery is unique. The intense pressure to deliver a digital customer experience, while also meeting regulatory requirements, while also reducing operational expense, and also reducing the cost to originate the loan... It goes on and on. Does your team have a sense of urgency? Are you sure they are working on the right things? How do you know the teams can deliver the outcomes you need? Are your teams telling you the problems? Are they able to detect and escalate the right issues? You can count on PhoenixTeam to get to the heart of the matter quickly and help you get the mortgage technology outcomes you need.
