Top Remote Operations & Support Jobs in Philadelphia, PA

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Lead Jamf's business continuity program, conducting BIAs and risk assessments, developing and testing BCPs/IT-DR plans, coordinating tabletop exercises, managing emergency notifications, and ensuring regulatory compliance. Provide cross-functional guidance, incident escalation support (24/7), vendor DR validation, training, reporting, and continuous improvement to maintain operational resilience.

Perform QA reviews of moderate-to-complex residential and commercial flood claims, ensure compliance with NFIP/SFIP guidelines, provide feedback to independent adjusters, and support catastrophe surge operations. Utilize estimating best practices and tools such as Xactimate and XactAnalysis.

Build and scale Covera's Revenue Operations function: own HubSpot CRM administration, pipeline management, forecasting, executive and board reporting, deal desk and pricing processes, cross-functional commercial operations, dashboards/KPIs, and scalable automation to enable predictable growth.

Provide high-level executive support including complex calendar management, meeting coordination, global travel and expense management, process and systems development, stakeholder relationship management, and preparation of executive briefings and summaries to increase productivity and accountability.

Remote caption/subtitle translator responsible for translating and post-editing machine translations, localizing content for cultural accuracy, working with TMS and other translation software, maintaining translation databases, performing QA, and implementing feedback under tight deadlines.

Support the COO with strategic planning, data analysis, reporting, cross-functional coordination, and process optimization. Assist in preparing operational performance reports and identifying improvements while managing multiple projects in a hybrid remote/monthly in-person internship.

Manage regional entity management delivery: supervise a team, run operations to meet SLAs and quality targets, ensure compliance with global standards, handle client escalations, and coordinate outsourced partners.

Operate a lean business-incubation pod to rapidly turn concepts into live tests. Own logistics, field execution, partner outreach, and travel. Track multiple pilots, build basic financial models, document customer conversations and pilot results, and enable fast decisions on scaling or killing ideas. Work independently with direction from the team lead.