Top Remote Senior Level Customer Success & Experience Jobs in Philadelphia, PA

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.

Lead complex Euna Grants implementations for public-sector clients from discovery through configuration, training, UAT, go-live, and support. Translate grants-management requirements into system configurations, documentation, and client enablement. Manage risks, requirements, functionality gaps, and cross-functional collaboration with Product and Development. Senior-level responsibilities include leading complex engagements, onboarding team members, sharing knowledge, and embedding AI tools into implementation workflows.

Own a portfolio of Guidewire Analytics clients through onboarding, adoption, value realization, renewals, and expansion. Translate client business challenges into analytics use cases, guide stakeholder engagement, identify retention and growth opportunities, and coordinate internal teams to resolve issues and advance client objectives. The role requires strong client-facing commercial experience, analytical and technical curiosity, consultative problem-solving, and the ability to discuss APIs, datasets, models, and dashboards.

Leads client services and cross-functional delivery teams supporting enterprise software implementations. Oversees end-to-end project execution, client relationships, business-process transformation, stakeholder education, requirements documentation, and ongoing value delivery. Applies revenue growth management expertise across pricing, trade promotions, assortment, or supply planning, while collaborating with technical teams on AI, machine learning, and analytics solutions.

Leads Helm’s client support function for payer and TPA relationships, including SLA ownership, issue triage, escalation, client communications, onboarding, and support-team development. Partners with Client Delivery, Product, Data, and Engineering to resolve issues, improve employer-group implementations, and translate client feedback into product priorities. Builds scalable support processes and relationships with client operations and IT leaders in a healthcare technology environment.

Manages customer relationships and support for FOLIO library-system customers. Monitors casework and SLA compliance, diagnoses issues, coordinates resolutions, conducts service meetings, communicates releases and enhancements, advocates for customer needs, trains internal teams, maintains documentation, and improves service delivery. Requires strong library systems administration, ILS configuration, troubleshooting, workflow, and integration expertise.

Lead onboarding, training, implementation, adoption, and change management for in-house legal teams using Chamelio’s legal intelligence platform. Partner with customers to understand workflows, configure solutions, resolve legal operations challenges, deliver product demos, and communicate feedback to product and sales teams. The role requires legal operations or legal technology experience, in-house legal familiarity, commercial contracting knowledge, customer presentation skills, and comfort with AI tools.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

Own a complex portfolio of primary care provider partnerships, driving adoption, retention, expansion, workflow transformation, and measurable value-based care outcomes. Advise physicians and healthcare leaders, analyze performance data, lead implementation and change-management initiatives, resolve escalations, develop scalable provider-success strategies, and mentor colleagues. The role requires strong stakeholder influence, healthcare technology experience, and travel to New Jersey provider practices up to 75–85% of the time.

Own the long-term technical success of strategic enterprise accounts by advising on ServiceTitan configuration, workflows, integrations, and best practices. Build stakeholder relationships, lead technical discovery, resolve complex issues, support adoption, analyze usage data, deliver business reviews, and partner with Product, Engineering, and Support. Coach users, manage technical initiatives, maintain account records, and identify improvements that increase customer value and satisfaction.