Top Remote Customer Success & Experience Jobs in Orlando, FL

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Leads technical engagements with North American enterprise customers adopting quantum computing solutions. Presents products and roadmaps, identifies optimization use cases, supports deployments, provides advisory and technical support, and builds long-term client relationships. Collaborates with sales, product, professional services, marketing, and development teams to communicate customer needs, identify service opportunities, and drive measurable ROI. The role requires 30%–50% travel for conferences, client meetings, training, and sales events.

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Own strategic post-implementation customer relationships for SoundStack Marketplace. Manage account health, retention, renewals, expansion, and recurring revenue while coordinating with technical, sales, product, support, engineering, and marketplace teams. Lead quarterly business reviews using revenue, audience, targeting, and market-trend insights. Develop client-specific marketing collateral, maintain publisher directories, and update AI knowledge-base and sales-enablement materials.

Own the full client lifecycle for AI engagements: sell through live-data demonstrations, configure connectors and skill files, onboard teams, drive adoption through the day-89 continuation decision, and retain and expand accounts. Identify additional workflows AI can manage, grow client relationships and referrals, and contribute client insights to the company’s shared context layer. The role combines consultative selling, hands-on implementation, customer enablement, analytics, and account growth.

Provides Tier 1 and Tier 2 technical support for GPUaaS customers through ticketing, email, and chat. Responsibilities include triaging issues against SLAs, resolving common problems using Linux and networking knowledge, escalating complex incidents, maintaining ticket records, creating documentation, supporting account lifecycle changes, participating in rotating on-call coverage, and improving runbooks and customer satisfaction.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.