Top Remote Customer Success & Experience Jobs in Orlando, FL

Lead and build Medmo’s Customer Success function, including playbooks, account health scoring, reporting, QBRs, and sales-to-CS handoffs. Manage executive client relationships, drive retention and expansion, demonstrate ROI through performance data, advocate for customers internally, and oversee onboarding, operational reporting, and strategic business reviews across healthcare accounts.

Manage and support a portfolio of client accounts, strengthening retention, satisfaction, service delivery, renewals, and growth opportunities. Coordinate onboarding, client communications, QBRs, issue resolution, billing reviews, contracts, CRM records, account metrics, and cross-functional delivery across HR, payroll, finance, compliance, and Employer of Record services. Support proposals, upselling, process improvements, and global stakeholder collaboration.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Provides technical account management and support for strategic Twilio customers. Troubleshoots complex application, network, cloud, and API issues; collaborates with developers, architects, Product, and Engineering teams; files reproducible bug reports; analyzes customer trends; and recommends improvements to reduce downtime and enhance support processes. The role supports Eastern Time hours, manages dedicated accounts, and may require occasional travel and holiday coverage.

Provide timely technical support for Belfry’s payroll, accounting, and workforce management platform. Manage inbound tickets, troubleshoot issues within SLAs, train customers, maintain knowledge resources, escalate critical problems, identify trends, and communicate feedback to product and cross-functional teams. The role also supports process improvement, customer retention, advocacy, and expansion while handling complex customer situations with empathy and strong organization.

Own post-sale success for enterprise customers using SAFE’s CTEM platform. Serve as a trusted cyber-risk advisor to CISOs, CIOs, risk, compliance, and security operations stakeholders; align success goals, drive value realization and retention metrics, support platform adoption, coordinate deployment issues, document best practices, and communicate customer feedback to Product Management.

Own post-sale customer success for high-impact SaaS accounts, including onboarding, implementation, adoption, renewals, relationship management, issue resolution, QBRs, and customer advocacy. Partner cross-functionally with Sales, Product, Engineering, and Business Operations while developing scalable customer success playbooks, processes, tooling, and engagement strategies. The role requires strategic account management, technical fluency, executive communication, and comfort operating in an early-stage startup.

Manage relationships with a portfolio of law firm clients, coordinating jobs, reschedules, cancellations, service additions, and deadlines. Resolve issues proactively, handle high-priority requests, collaborate with Account Executives, support client handoffs, and maintain clear communication across teams. Use cloud-based tools and internal systems while tracking retention, churn, account activity, SLA, and quality metrics. Work remotely during Eastern Time business hours, with occasional evenings or weekends as needed.

Own lender customer relationships from implementation through post-go-live, advising on mortgage workflow configuration, answering product questions, handling objections, supporting demos, and translating customer feedback to Product and Engineering. The role requires direct mortgage lender experience, customer-facing communication, deep mortgage lifecycle knowledge, hands-on loan origination system experience, and willingness to travel approximately monthly. The CSM will also help establish the company’s customer success playbook.

Drive partner health, product adoption, onboarding, training, and long-term engagement for cybersecurity clients and partners. Provide technical support, prepare partner reviews, document processes, collaborate with GTM and Product teams, and track customer health and KPIs using ChurnZero. The role requires customer-facing technical expertise, security-industry experience, strong communication, analytical skills, and independent remote work capability.