Top Remote Customer Success & Experience Jobs in Orlando, FL

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Own post-sales customer relationships from contract signing through implementation, renewals, and expansion. Manage onboarding, resource allocation, project finances, SOWs, delivery coordination, escalations, customer reviews, and satisfaction. Partner with sales, Agile Leads, and technical teams to ensure successful implementations, identify upsell opportunities, and align deployments with customer objectives. Healthcare technology, interoperability, FHIR, and HL7 experience are preferred.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a recurring-revenue B2B SaaS business. Builds and manages a global renewals team, establishes processes and playbooks, oversees Salesforce workflows and reporting, and owns renewal, churn, contraction, and GRR targets. Partners with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations to mitigate risk, close renewals, and identify expansion opportunities. Travel may be required up to 20%.

Lead and scale the Customer Success organization for a B2B SaaS company. Own retention, renewals, customer health, adoption, value realization, forecasting, and expansion opportunities. Build scalable lifecycle programs, segmentation, playbooks, operating processes, and KPI frameworks while recruiting and developing high-performing teams. Partner with Sales, Product, Support, Marketing, and Professional Services to improve customer outcomes and represent the customer across the company.

Manage client relationships for higher education customers, maximizing satisfaction, product value, and ROI. Serve as the liaison between Jenzabar and clients, conduct campus visits and annual reviews, gather product feedback, develop senior-level relationships, support account strategy and future sales, provide client service training, and represent the company at regional conferences. The role requires 50–75% travel and responsible use of AI-enabled tools and analytics.

Lead and build Medmo’s Customer Success function, including playbooks, account health scoring, reporting, QBRs, and sales-to-CS handoffs. Manage executive client relationships, drive retention and expansion, demonstrate ROI through performance data, advocate for customers internally, and oversee onboarding, operational reporting, and strategic business reviews across healthcare accounts.

Manage and support a portfolio of client accounts, strengthening retention, satisfaction, service delivery, renewals, and growth opportunities. Coordinate onboarding, client communications, QBRs, issue resolution, billing reviews, contracts, CRM records, account metrics, and cross-functional delivery across HR, payroll, finance, compliance, and Employer of Record services. Support proposals, upselling, process improvements, and global stakeholder collaboration.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Provides technical account management and support for strategic Twilio customers. Troubleshoots complex application, network, cloud, and API issues; collaborates with developers, architects, Product, and Engineering teams; files reproducible bug reports; analyzes customer trends; and recommends improvements to reduce downtime and enhance support processes. The role supports Eastern Time hours, manages dedicated accounts, and may require occasional travel and holiday coverage.