Top Remote Customer Success & Experience Jobs in Orlando, FL

Own technical relationships with enterprise API customers from implementation through launch and optimization. Troubleshoot integration, configuration, documentation, and product issues; collaborate with Product and Engineering; communicate technical problems to customers and internal stakeholders; and convert recurring customer challenges into product feedback. Build a scalable technical onboarding and support function for US customers while helping integrations launch efficiently.

Leads an Account Management team serving healthcare patient engagement clients. Responsibilities include driving retention and revenue growth, managing client relationships, forecasting and renewals, overseeing service delivery, supporting sales and business development, developing employees, resolving client issues, and sponsoring strategic projects. The role requires collaboration across client services, sales, finance, operations, and product teams, along with travel to meet key client stakeholders.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

Own the technical relationship for strategic enterprise SaaS accounts after launch. Responsibilities include troubleshooting and escalating issues, managing SLA commitments, monitoring integrations, leading technical onboarding, conducting health reviews, supporting renewals and expansions, documenting solutions, and translating customer requirements into product feedback. The role requires strong SaaS technical support, enterprise communication, integration troubleshooting, and relationship-management skills, with familiarity in SSO, APIs, webhooks, logs, and CRM or support platforms.

Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management.

Manage an established portfolio of legacy clients, driving retention, growth, and expansion. Audit account health, conduct strategic check-ins and workshops, advise business owners on offers, funnels, sales, prospecting, closing, fulfillment, and AI adoption, identify upsell opportunities, resolve issues, coordinate cross-functionally, and document account activity.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

Provides multi-channel support for carriers, drivers, shippers, and brokers. Resolves platform, billing, subscription, payment, and technical issues; supports SuperPay; trains customers; documents solutions; gathers feedback; and collaborates with product, engineering, and sales. Requires 2–4 years of customer support experience, ideally in SaaS or technical environments, plus familiarity with billing platforms, troubleshooting, CRM or ticketing tools, weekend work, and evening coverage through 7:00 p.m.