Top Remote Customer Success & Experience Jobs in Orlando, FL

Manages strategic enterprise customers by developing success plans, driving adoption, supporting renewals and growth, coordinating technical programs, and improving customer outcomes. Acts as the customer voice, leads executive communications and QBRs, provides product and technical guidance, gathers product feedback, and partners with sales, engineering, product, and leadership teams. The role requires managing SaaS accounts across geographies and traveling to meet customers as needed.

Manage a portfolio of utility and energy-efficiency clients as the primary contact throughout program implementation. Build stakeholder relationships, coordinate internal and external teams, manage timelines, risks, and contractual deliverables, and maintain strong client satisfaction. Identify account expansion and sales opportunities, lead client meetings and RFP efforts, translate client priorities into action, and drive continuous improvement across program delivery.

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role advocates for customer needs across Product Management and Technical Support while helping customers realize the value of the cloud security platform.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Own multiple health-plan partner accounts from onboarding through ongoing success. Manage partner communication, implementation launches, performance metrics, escalations, reporting, program optimization, and cross-functional coordination across sales, operations, clinical, and technical teams. Identify growth opportunities, diagnose issues using program data, and lead initiatives that improve utilization and partnership outcomes. Clinical expertise as an Occupational Therapist, Physical Therapist, or related healthcare professional is required.

Leads the renewals function, owning renewal strategy, pipeline performance, contract execution, risk management, pricing, forecasting, and recurring revenue retention. Manages and develops Renewals Specialists while coordinating with Customer Success, Sales, Legal, and Finance. Ensures accurate Salesforce data, proactive handling of at-risk renewals, scalable processes, procurement support, and continuous improvement of renewal workflows and playbooks.

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.

Drive Microsoft 365 Copilot trial adoption across ASEAN by enabling CSP partners and resellers, supporting customer qualification and activation, resolving adoption blockers, managing pipelines, tracking KPIs, and supporting trial-to-paid conversion. The role also coordinates with Microsoft teams and distributors, maintains CRM accuracy, delivers performance insights, and supports continuous process improvement.

Manage a portfolio of B2B customers as their primary Sardine stakeholder. Advise clients on fraud, compliance, payments, and risk best practices; explain complex product and technology concepts; coordinate solutions with internal teams; monitor and communicate KPIs; analyze fraud typologies; and support strategic customer expansion while maximizing product ROI.

Leads and develops a high-performing Customer Success team responsible for retention, renewals, expansion, and customer outcomes across a B2B SaaS portfolio. Oversees account health, renewal pipelines, risk mitigation, success planning, playbook execution, performance management, hiring, coaching, and career development. Partners cross-functionally with Sales, Product, Finance, Operations, and CS leadership while serving as an escalation point for complex customer situations.