Top Remote Customer Success & Experience Jobs in Orlando, FL

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Develop, maintain, and update Commerce product and developer training content; produce developer-focused videos; translate platform changes into learning materials; deliver customized virtual and in-person training; scope enterprise training needs; coordinate stakeholders and manage training logistics to support merchants, partners, and internal teams.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Serve as the customer relationship manager through onboarding for retail customers: build and execute onboarding plans, conduct remote site/network assessments, document installations, train staff, manage multiple concurrent implementations (45+ accounts), and provide post-live support and troubleshooting to ensure successful activation and adoption.

Serve as the customer's relationship manager through onboarding and Go-Live, manage multiple implementations (45+), conduct remote site assessments, document installations, deliver staff training, provide post-live support and troubleshooting, and meet monthly activation goals while using project management tools to drive operational efficiencies.

Manage retail inventory migrations into Toast by collecting and cleaning item library exports, uploading to ToastWeb, hosting item review meetings, training customers, and providing post-live support for the first 30 days. Work autonomously to meet activation goals, manage multiple consultations, collaborate with onboarding and cross-functional teams, and document inventory integrations and any deviations from best practices.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Lead North America agency adoption and engagement for Applied's commercial collaboration portfolio. Set strategy, build scalable operating models and playbooks, align cross-functional teams, and personally lead executive agency engagements and large migrations to drive day-to-day usage and bound premium. Combine human-led and digital adoption motions and reinforce network effects between agencies and carriers.

Lead digital transformation and AI-powered support initiatives to improve case lifecycle, self-service adoption, and customer outcomes. Own knowledge management (KCS), process optimization (Lean/Six Sigma), enablement, COE programs, and cross-functional partnerships with Engineering, Product, and Operations. Analyze case trends and metrics to drive product, process, and digital support improvements and reduce resolution times.

Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.