Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide merchant-facing technical support for Clover point-of-sale systems: diagnose hardware, software, peripherals, connectivity, and payment issues; guide device setup and activation; use remote diagnostic and ticketing tools; escalate multi-issue cases; document interactions and contribute to knowledge base improvements.

Operate and maintain SharePoint environments across a global enterprise: design, deploy, and support farms, service applications, databases, workflows, search, integrations, migrations, upgrades, and secure configurations while collaborating with engineering, cyber, and operations teams.

Provide technical support and SME guidance for business applications, maintain and test system-driven forms and templates, drive process automation and system improvements, partner with business and IT to ensure compliance and operational efficiency.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Provide advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC. Handle Level 1 escalations, diagnose complex connectivity issues, perform network configuration changes, own Level 2 tickets to resolution, document root causes, produce operational reports, maintain device inventories and diagrams, and create runbooks and training for Level 1 analysts.

Perform Level 2 Windows systems administration for development, test, and production servers: troubleshooting AD and server connectivity, patching, re-imaging, GPO configuration, monitoring, incident remediation, reporting, documentation, and training Level 1 analysts.