Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Support daily operations of Call Center telephony systems, troubleshoot issues, assist with user onboarding, and maintain system documentation.

The Assistant Director of IT Operations ensures optimal application value and service quality, manages team performance, compliance, and system integrity, while leading projects to enhance operational efficiency within the bank.

The Help Desk Representative manages user access issues, coordinates help desk workflows, and provides technical support for authentication systems and IT-related issues.

Lead and manage a remote help desk team of IT analysts, own SLA and quality targets, develop KPIs, staff shifts, and partner with operations, product, and employee experience to scale processes, drive automation opportunities, and continuously improve customer support performance.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Provide inbound phone and email technical support for POS software and Windows environments. Troubleshoot applications, basic Windows OS and networking issues, manage and document support tickets, meet ticket volume and productivity metrics, escalate complex issues, and participate in weekend/rotational coverage to maintain service levels and customer satisfaction.