Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

The Telecom Engineer manages telephony systems, focusing on IVR development, administration, troubleshooting, and collaborating with teams to optimize customer experiences.

Manage and improve the technical support ticketing process using JIRA, troubleshoot desktop hardware/software and peripherals, assist with account/access issues, create support operations and invoice workflow procedures, collaborate with IT and BI/Product Support to drive process improvements and ensure SLA-driven incident resolution.

As a Technical Support Engineering Manager, you will lead a team to resolve complex client inquiries and ensure efficient service across internal teams, while coaching staff and driving continuous improvement.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.