Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.

The Senior Manager of Customer Success Management will mentor a team, drive customer engagement, improve retention, and collaborate with teams to execute strategies for Enterprise customers.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Senior Technical Account Manager will lead partner onboarding to the Banking as a Service platform, focusing on guiding technical integrations and building strong partnerships.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

The Customer Solutions Architect drives client success strategies, improves internal processes, increases satisfaction and retention, and ensures timely service delivery.

The Lead Value Engineer at SingleStore engages with clients to understand their needs, presents technical solutions, and validates business outcomes, leveraging extensive experience in database technologies and value-based selling.

Manage and mentor a team of Customer Success Managers overseeing high-value SaaS accounts. Develop and execute retention, expansion, and customer success strategies, analyze health metrics to reduce churn, align with cross-functional teams, optimize workflows, and present performance insights to leadership.

Lead end-to-end implementations for mid-market B2B SaaS customers (≈15 concurrent projects, 4–8 weeks each). Develop and execute implementation plans, manage stakeholders, provide technical configuration guidance, drive change management, advise on best practices, and collaborate cross-functionally to ensure timely customer value and adoption.